Player Protection

Responsible Gaming

We operate OnlyWin Casino under a Kahnawake Gaming Commission licence and take our responsible gaming obligations seriously. This page outlines the tools we provide and the resources available if gambling stops being fun.

Our Commitment

We believe gambling should be entertainment — a voluntary, enjoyable activity with money you can afford to lose. When it stops being that, we want to help. We provide deposit limits, session limits, cooling-off periods, and self-exclusion tools to give players full control over their experience. We do not market to players showing signs of problem gambling, and we train our support staff to recognize and respond to requests for help.

Deposit Limits

Set daily, weekly, or monthly deposit limits in your Account Settings → Responsible Gaming. Limits take effect immediately and cannot be increased within the same period — only decreased. This protects you from impulse increases during an active session.

→ Daily limit: resets at midnight Eastern
→ Weekly limit: resets Monday midnight Eastern
→ Monthly limit: resets on the 1st of each month

Session Time Limits

Set a maximum session duration in your account settings. When you reach the limit, you'll be notified and given the option to log out or extend. Session time limits are a useful tool for players who lose track of time during long slots sessions — the reminder interrupts the flow intentionally.

Cooling-Off Period

A cooling-off period temporarily blocks your account from any deposits while keeping the account open. Available durations: 24 hours, 48 hours, 7 days, 30 days. During a cooling-off period, you cannot deposit but can still withdraw existing balance. Request via Account Settings or live chat.

Self-Exclusion

Self-exclusion fully locks your account for a set period. Durations: 30 days, 90 days, 6 months, 1 year, or permanent. During self-exclusion: you cannot log in, all promotional emails are suppressed, and we will not reinstate access before the period ends regardless of subsequent requests. Permanent self-exclusion is irreversible.

To self-exclude: go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our live chat team. Self-exclusion takes effect within 24 hours.

Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts creating harm. Signs to watch for:

• Chasing losses — betting more to recover what you've lost
• Gambling with money needed for bills, food, or rent
• Hiding gambling activity from family or friends
• Feeling anxious or restless when not gambling
• Gambling for longer than intended despite wanting to stop

External Help Resources

Gambling Therapy ↗

Free online support, live chat, and forum for players and families worldwide.

GamCare ↗

Free counselling, support groups, and helpline (UK-based but available to Canadian players).

Problem Gambling Canada ↗

National association for gambling-related harm. Resources and professional referrals for Canadian residents.

18+ Policy

OnlyWin Casino is strictly for players aged 18 and over. We verify age during registration and as part of KYC document review. Any account found to be operated by a person under 18 is immediately closed, winnings forfeited, and deposits returned. If you believe a minor has accessed this site through your account, contact us immediately via live chat.

Contact Responsible Gaming Support

Our responsible gaming support team is available 24/7 via live chat. If you want to set limits, request a cooling-off period, or begin self-exclusion, any live chat agent can assist immediately. There's no waiting list or review period for responsible gaming requests — they're actioned as soon as you ask.

Accepted Payment Methods